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Complaints

If you have any reason to complain about the advice or service you’ve received, please contact us as soon as possible.

Write to us

EdenTree Investment Management
24 Monument Street
London
EC3R 8AJ

Call us or email us

T: +44 (0)800 011 3821

E: info@edentreeim.com

Our promise to you

We will aim to resolve your complaint within one business day.

If this is not possible:

  • We will promptly acknowledge all complaints 
  • All complaints will be investigated diligently and impartially within EdenTree 
  • We will respond formally to your complaint as soon as possible
  • We will keep you informed of the progress of the investigation

If you’re not satisfied with our response, or we have not completed our investigation after eight weeks, we’ll inform you of your right to take the complaint to:

The Financial Ombudsman Service,
Exchange Tower,
Harbour Exchange Square,
London, E14 9SR.

T: +44 (0)800 0 234 567
E: complaint.info@financial-ombudsman.org.uk
W: http://www.financial-ombudsman.org.uk/

You can also use the European Online Dispute Resolution platform to provide details of your complaint, which will then be forwarded to the Financial Ombudsman Service. Please click here to access the platform.

This complaints procedure does not affect your right to take legal proceedings.

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